Inside of your skin check kit parcel you’ll have a lens. This is a small device that attaches to the lens clip on the mobile device. You can switch the lens light on using the small black button on the left side of the lens if it is facing you, if the lens is facing down, then it will be on the right side. Please note that there is a 60-second timer on the lens.

If you are pressing the little black button on the side of the lens and it is not working this would indicate that the battery on the device has gone flat. To get this working again for you, there should be a charging cable in the kit that we sent. If you plug that into a computer USB port or a normal phone charging plug and then into the very bottom of the lens you should get enough charge to take your images in about 15 minutes. If your lens is still not working, please contact us on [email protected].