Frequently Asked Questions

About the service

What is Skin Analytics?

Can I use Skin Analytics from abroad?

Does Skin Analytics replace a doctor's visit?

Can I use Skin Analytics in an acute emergency?

Do I need a referral from my GP to use your service?

Will I be treated by a qualified dermatologist?

Can I use this service for my child or partner?

Submitting a request

Are there any situations that are not suitable for the service?

I need help with more than one concern, can I get advice on both at the same time?

I want to upload images from my camera roll, how should I do it?

Can I choose the doctor that is going to assess my concern?

How many images can I upload?

I have already submitted my request, but I want to add some more information, how can I do it?

How can I pay for my assessment?

Results

How long does it take for me to receive a diagnosis and care plan?

Can I be referred for further investigation or to another team?