If you’re unable to progress with the case (e.g. patient left before images were captured, or it wasn’t possible to capture images) it is possible to close the case down without completing all of the normal steps. If this is done, a PDF report will still be generated for whatever data is captured up to that point.

Within the “In progress” tab on your case list find the case that you want to abandon. Please take care to ensure you are abandoning the intended case. Click on the three dots to the right hand side, and select “Abandon Case”.

A pop-up will appear asking you to confirm if you wish to proceed with abandoning the case, as well as to input a reason for doing so.

Once you have added a reason, clicking on "Abandon" will Abandon the case. An abandoned case will be available in the “All” tab of the Case list if needed.

Once a case has been abandoned you can download its PDF report as normal. For steps on how to download cases please see our article “How to download reports”.