For cases received before 2pm on working days (Monday-Friday, excluding Bank Holidays) we ship the kit on the same day.

All kits are sent via Royal Mail using tracked delivery. We still expect the majority of kits to arrive within 2 working days. However, we are aware of disruptions to the Royal Mail service due to Covid-19 and sometimes unforeseen circumstances, in these exceptional cases it may take up to 5 working days for your kit to arrive.

Please ensure that you will be at the address you provide to use your kit (there is no signature required upon delivery, additionally, the parcel will fit through your letter-box).

If you still haven't received the kit within the timelines stated above, or you have received a notification to say your kit has been delivered but it physically has not arrived to your location/address, please contact us on [email protected] with your delivery address and a member of our support team can assist in the matter.