The most common problems people experience when scanning the QR code can be solved by taking the following actions:
- Make sure that your phone is either connected to WiFi or to mobile data.
- Ensure that your computer screen brightness is turned up and that both the computer screen and camera lens are free from any marks as this could cause code scanning to fail.
- Make sure that the web browser is not zoomed in or out as this can prevent the QR code from being scanned.
If problems persist, please contact Skin Analytics Support on [email protected]