The most common problems people experience can be solved by the following actions:

• Use the Chrome Browser
• Adding [email protected] as a contact in NHS mail and regenerating your password reset link
• Make sure you have registered with the correct email address
• Check your junk/spam mail for the reset link
• Complete the process using 3G/4G mobile data rather than Trust WiFi
• The reset link only lasts 1 hour, accessing it after this time will mean it has become invalid and requires a new link to be requested and sent

If you are still experiencing problems please contact our support team at [email protected].