If you are experiencing problems receiving the ‘password reset’ email, please try the following actions:

• Use the Chrome Browser
• Adding [email protected] as a contact to your NHS mail account and re-request your password reset link
• Make sure you have entered the correct email address for your Skin Analytics account
• Check your junk/spam email folder for the reset link
• Complete the process using 3G/4G mobile data rather than Trust WiFi
• The reset link only lasts 1 hour, accessing it after this time will mean it has become invalid and requires a new link to be requested and sent.

If you are still experiencing problems please contact our support team at [email protected].