If you are experiencing issues try typing your issue into our Help Centre search bar to see if any of our articles can help. If the issue relates to a local IT issue, such as a firewall setting, please contact your organisation's IT team.

If it’s a new issue you are experiencing then reach out to our support team on [email protected]. When you get in touch with us please provide us with the following details to help us resolve the issue as efficiently as possible:

1. Which organisation are you from?
2. Brief history of the issue - What exactly is occurring, when did it start etc.
3. If the issue relates to a case, send us the checkup ID number(s)
4. What device are you having issues with?
5. Are you using mobile data or wifi or both?
6. Send us a screenshot of the issue if possible