If your hardware breaks or if you are experiencing problems with the hardware you have received from Skin Analytics, please email us at [email protected] so that we can review the request. Please include the following information:

• Your organisation name
• The full recipient name and address for delivery
• The reason for the replacement
• Whether you have access to a spare to continue running your clinics and the urgency of the request
• A description of the replacement part needed (e.g., case, dermoscope, device)
• Serial Number of iPhone. (Settings App > General > About.)
• Label Name. (Found stickered on the device/kit)

Our support desk will review and respond to your hardware request within 1 working day. If your request is urgent, please mark this in the subject line so that it can be prioritised.

All NHS kits are dispatched using SD1- Next Day Special Delivery 1pm via Royal Mail.

Any damaged hardware/kit is to be returned to us. Please request a prepaid envelope (Tracked 24 Returns) with your Transformation Manager.