<aside> 🌐 Welcome to the Skin Analytics help centre. We're here to answer your questions. Can't find what you're looking for? Contact our support team on [email protected].

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Clinical Partners


Help Centre for hospital and GP clinical partners.

👤New User

How do I access Skin Analytics?

Training

🧑‍💻Creating a case

How to create a case?

Patient-at-home-questionnaire

How to abandon a case?

How to take good images?

How to download a report and close a case

💻Issues logging in

How do I reset my password?

Password reset email not received

📱Hardware

Approved Hardware

DL1 Glass Faceplate

What to do if your hardware breaks

How to look after your hardware?

👩🏽‍🔧Troubleshooting

Issues with image upload

Issues scanning the QR code

Reporting an issue

🧑‍🎓Online Training Course

🔗Please click here to complete our online course which is intended for users who capture images and submit them to Skin Analytics.

This course will cover: